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Common problem

Receiving unit connection does not respond?

1. Check whether the data line and connection interface are loose;
 
2. Replace the acquisition serial port and reset the connection;
 
3. Check whether the USB driver of the computer is installed.

When JS5500 series equipment is tested, is the thermocouple broken?

1. Check whether the temperature channel of thermocouple wire connection is loose;

 
2. Check whether the positive and negative poles of the temperature channel are connected reversely.

When the Portable Mixviewer software is tested, the ambient temperature and humidity are not displayed?

1. Check whether the interface between JS5401A ambient temperature and humidity probe and equipment is loose;

 
2. Whether the software starts the function of ambient temperature and humidity.

Failed to load the Portable Mixviewer software device?

1. Whether the equipment serial number is input correctly;

 

2. The channel of JS5500 series equipment is consistent with that of receiving unit;
 
3. Whether the acquisition mode is selected correctly.

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